Terms and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on intextent.com, including text, graphics, logos, and product designs, is the property of Intex Tents Shop or our suppliers and is protected by international copyright laws. Unauthorized use may violate copyright, trademark, and other laws.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not use our site for illegal purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with the site’s operation

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions (including air mattresses, camping chairs, camping kitchen equipment, and tents) but cannot guarantee all descriptions are complete or error-free. Colors may vary slightly due to monitor settings.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reject orders at our discretion. If an item becomes unavailable after ordering, we’ll notify you promptly.

2.3 Intended Use

Our outdoor gear is designed for recreational use. Proper setup and safety precautions should always be followed according to product instructions.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason. Order confirmation emails do not constitute acceptance.

3.2 Pricing

Prices are in USD and subject to change without notice. We verify prices during processing and will contact you if there are discrepancies.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the selected payment method for the total order amount, including taxes and shipping.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email once shipped.

4. Shipping Policy

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during peak seasons or due to customs processing.

4.3 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery. We’ll work with carriers to resolve issues.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original packaging within 15 days of receipt. Some items are marked “final sale” and cannot be returned.

5.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

• Used camping kitchen equipment (stoves, cookware, etc.)
• Opened packages of tent accessories (pegs, repair kits, etc.)

5.3 Return Process

Contact us at [email protected] within 15 days to initiate returns. Include your order number and reason for return. We’ll provide return instructions.

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return results from our error.

6. Limitations of Liability

Intex Tents Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper product use
• Delays or failures beyond our reasonable control
• Errors in product descriptions

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Governing Law

These Terms shall be governed by the laws of the State of Colorado, USA, without regard to conflict of law principles.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms:

Intex Tents Shop
3782 Roy Alley
Denver, US 80265
Email: [email protected]