Shipping & Returns Policy

At Intex Tents Shop, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Best for when you need your gear faster
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for budget-conscious adventurers

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to love your outdoor gear as much as we do. If you’re not completely satisfied, here’s how our return process works:

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Items must be unused, in original packaging, and in the same condition as received
  • Proof of purchase required
  • Some items are marked as “final sale” and cannot be returned

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Used camping kitchen equipment (stoves, cookware, etc.)
  • Opened packages of tent accessories (pegs, repair kits, etc.)

How to Return an Item

Follow these simple steps to return or exchange your outdoor gear:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason
  3. Wait for Approval: We’ll review your request and send return instructions within 2 business days
  4. Package Your Item: Securely pack the item in its original packaging with all tags attached
  5. Ship It Back: Send the package to our return address (provided in your approval email)

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of our error
  • For exchanges, we’ll ship your new item once we receive the return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t guarantee receipt of returned items.

Sample Return Request Email

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Intex Tents Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]
Reason: [Brief explanation]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Adventure-Ready Guarantee

We stand behind our products just as we stand behind our adventurers. If you receive a defective item, contact us immediately and we’ll arrange for a replacement at no additional cost.

Contact Us

For any questions about our shipping or returns policy:

Happy trails and happy returns!

The Intex Tents Shop Team