Frequently Asked Questions

Welcome to Intex Tents Shop’s FAQ section! We’ve compiled answers to common questions about our outdoor gear, shipping, payments, and more. Can’t find what you need? Contact our outdoor gear experts at [email protected].

About Our Products

1. What types of outdoor products do you offer?
We specialize in premium outdoor equipment including air mattresses, camping chairs, camping kitchen gear, and of course, our signature Intex tents – everything you need for your wilderness adventures.
2. Are your products suitable for extreme weather conditions?
Our gear is designed to withstand typical outdoor conditions. While we prioritize durability, we recommend checking product specifications for specific weather ratings and always preparing appropriately for your adventure environment.
3. Do you offer product warranties?
Yes! Most of our products come with manufacturer warranties. Please check individual product pages for specific warranty information.

Shipping & Delivery

1. Where do you ship to?
We proudly ship worldwide, excluding some remote areas and parts of Asia. Whether you’re in the Rockies or Patagonia, we’ll get your gear to you!
2. What are my shipping options?
We offer two reliable options:
– Standard Shipping ($12.95): Fast & trackable via DHL/FedEx (10-15 business days)
– Free Shipping: Economical EMS service (15-25 business days) for orders over $50
3. How long does order processing take?
We process all orders within 1-2 business days (excluding weekends/holidays). Our team carefully inspects and packages each item with the attention we’d want for our own gear.
4. Can I track my order?
Absolutely! You’ll receive tracking information via email once your order ships. For Standard Shipping, you’ll get real-time updates.

Payments & Pricing

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
2. Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping unless you qualify for free shipping on orders over $50.
3. Do you offer price matching?
We regularly check our prices to ensure competitive value, but currently don’t offer formal price matching. We focus instead on providing premium quality and reliable service.

Returns & Exchanges

1. What’s your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. See our full Return Policy for details.
2. How do I initiate a return?
Email our customer service at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
3. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective product.

Account & Technical Support

1. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.
2. Can I change my order after placing it?
We process orders quickly to get you adventuring sooner! Contact us immediately at [email protected] and we’ll try to accommodate changes if your order hasn’t shipped.
3. How do I contact customer service?
Our outdoor gear experts are happy to help! Email us at [email protected] or write to us at:
Intex Tents Shop
3782 Roy Alley, Denver, US 80265

Still have questions? We’re here to help you gear up for your next adventure! Contact us anytime.

Happy Trails,
The Intex Tents Shop Team